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Bilingual French Consumer Relations Representative – Work from home in the Niagara Region
NOTE: This job listing has expired and may no longer be relevant!
BILINGUAL FRENCH CONSUMER RELATIONS REPRESENTATIVE- WORK FROM HOME IN THE NIAGARA REGION
*** Guaranteed hourly base pay + language premium! ***
WHAT YOU’LL DO
• Respond to inbound consumer calls
• Creatively problem solve.
• Quickly assess customer needs and provide sound solutions.
• Provide a high level of consumer care.
• Document details of all calls and customer interactions.
• Manage through multiple systems, programs, and screens simultaneously.
• Minimum 1-2 years retail or customer service/call center experience preferred
• High School Diploma or equivalent an asset
• Must be fluent in English and French Canadian, both written and oral.
• Strong computer and typing skills
• Must live in the Niagara Region
KNOWLEDGE, SKILLS & ABILITIES
• Exceptional communication skills
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Professional telephone etiquette
• Strong attention to detail
• Proficient computer skills – Microsoft Office Suite, Internet, etc.
• Work professionally with customers and coworkers to efficiently serve our consumers, treating both with enthusiasm and respect
• Adaptable to change
• Work independently in a team environment
• Able to handle high-stress situations and escalated issues
• Effective time management and organization skills
• Maintain confidentiality
• Respond professionally in situations with difficult customer issues or inquiries
WHAT YOU’LL GET
• Full time. 40 hours per week Monday to Friday.
• Great pay. Hourly base salary + language premium + supplemental benefits!
• Training. Extensive paid product training!
WORK FROM HOME COMPUTER EQUIPMENT REQUIREMENTS:
• You must have your own desktop computer / PC or laptop with a video camera (built-in or USB plug-in video camera for video conference capabilities) for remote employment eligibility.
• Download and Upload capabilities required 25 megs.
• (Tablets or similar devices do not meet PC/ laptop requirements.)
PC Operating System Requirements:
Windows 10 Professional (preferred) or Windows 10 Enterprise.
I5 or higher
RAM/ Memory Requirements:
8 GB minimum, 16 GB or higher storage recommended/preferred
Solid-State Physical Hard Drive:
256 GB (recommended for new devices, not required if your current computer or laptop meets the above standards)
How to Apply
Send your updated resume to: Wendy.Starkand@onetouchdirect.com
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