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Full-time
 
Dec 21 2020

Bilingual French Consumer Relations Representative – Work from home in the Niagara Region

OneTouch Direct, Anywhere - Website
Posted by Onetouchdirect

NOTE: This job listing has expired and may no longer be relevant!

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Job Description

BILINGUAL FRENCH CONSUMER RELATIONS REPRESENTATIVE- WORK FROM HOME IN THE NIAGARA REGION
*** Guaranteed hourly base pay + language premium! ***
WHAT YOU’LL DO
•       Respond to inbound consumer calls
•       Creatively problem solve.
•       Quickly assess customer needs and provide sound solutions.
•       Provide a high level of consumer care.
•       Document details of all calls and customer interactions.
•       Manage through multiple systems, programs, and screens simultaneously.
•       Requirements

MINIMUM REQUIREMENTS:
•       Minimum 1-2 years retail or customer service/call center experience preferred
•       High School Diploma or equivalent an asset
•       Must be fluent in English and French Canadian, both written and oral.
•       Strong computer and typing skills
•       Must live in the Niagara Region

KNOWLEDGE, SKILLS & ABILITIES
•       Exceptional communication skills
•       Excellent oral and written communication skills
•       Excellent interpersonal skills
•       Professional telephone etiquette
•       Strong attention to detail
•       Proficient computer skills – Microsoft Office Suite, Internet, etc.
•       Work professionally with customers and coworkers to efficiently serve our consumers, treating both with enthusiasm and respect
•       Adaptable to change
•       Work independently in a team environment
•       Able to handle high-stress situations and escalated issues
•       Effective time management and organization skills
•       Maintain confidentiality
•       Respond professionally in situations with difficult customer issues or inquiries

WHAT YOU’LL GET
•       Full time. 40 hours per week Monday to Friday.
•       Great pay. Hourly base salary + language premium + supplemental benefits!
•       Training. Extensive paid product training!

WORK FROM HOME COMPUTER EQUIPMENT REQUIREMENTS:

•       You must have your own desktop computer / PC or laptop with a video camera (built-in or USB plug-in video camera for video conference capabilities) for remote employment eligibility.
•       Download and Upload capabilities required 25 megs.
•       (Tablets or similar devices do not meet PC/ laptop requirements.)

______________________________________________________________

PC Operating System Requirements:

Windows 10 Professional (preferred) or Windows 10 Enterprise.
PC Processor:

I5 or higher
RAM/ Memory Requirements:

8 GB minimum, 16 GB or higher storage recommended/preferred
Solid-State Physical Hard Drive:

256 GB (recommended for new devices, not required if your current computer or laptop meets the above standards)

How to Apply

Send your updated resume to: Wendy.Starkand@onetouchdirect.com

Job Categories: Customer Care Representative. Job Types: Full-time. Salary: To be discussed.

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