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BilingualFull TimeFull-time
Nov 9 2021

Bilingual Customer Service Associate

Accenture, Anywhere - Website
Posted by CERF Niagara

Job Description

Bilingual Customer Service Associate


Job Description
Customer Service professionals build on a customer-centric service strategy to deliver foundational
organization, business process, and technology capabilities required to deliver an optimal customer
A professional at this position level within Accenture has the following responsibilities:
• Solves routine problems largely through precedent and referral to general guidelines.
• Interacts within own team and with direct supervisor.
• Receives detailed to moderate level of instruction on daily work tasks and detailed instruction
on new assignments.
• Decisions impact own work.
• Individual contributor as a part of a team, with a predetermined, focused scope of work
• Review members profiles, to accept or decline requests to join groups based on client approved
• Respond to comments and/or provide answers to questions that members may have
• Maintain Page posts and provide helpful content that has been scheduled to be shared
• Sense of achievement providing excellent customer service in a business contact environment
• Relationship building and interacting with advertisers
• Fulfilling work satisfying client expectations in a way that also complies with best practices
• Maintaining high customer satisfaction ratings and service level agreements
• Helping small and medium sized business advertisers while driving revenue growth and product
• Helping educate advertiser to drive results via the design of their marketing campaigns
• Helping advertisers save time, money and providing peace of mind
Basic Qualifications
• HS Diploma or GED
• Bilingual English and French
• 1 year of experience working in a customer service sales organization
• Familiarity with online advertising products and social media
• Ability to work all shifts as required (including holidays)
• Must have exceptional grammar and typing accuracy skills
• Excellent communication skills verbal, written, listening skills
• Digital advertising experience is a plus
• Experience working in a highly productive sales environment
Professional Skill Requirements
• PC skills and keyboarding skills
• Excellent listening and interpersonal skills
• Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow
their business on the advertising platform
• Professional customer service skills with a strong phone presence solutions mindset, helping
nature, passion for the customer and customer experience
• Identify areas where clients can improve how they use our solutions
• Ability to work creatively and analytically in a problem-solving environment
• Self-driven with attention to detail and follow through
• Eagerness to contribute in a team-oriented environment
• Good communication (written and oral) and interpersonal skills
• Ability to adapt to quickly to changing situations
• Eagerness to contribute in a team-oriented environment
• Demonstrated leadership, teamwork, and collaboration in professional setting; either military or

Please apply:—St-Catharines/Bilingual-Customer-Service-Associate_R00047279

Job Types: Bilingual, Full Time, and Full-time. Salary: $17. Job expires in Endless.

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