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Guest Services Agent
NOTE: This job listing has expired and may no longer be relevant!
Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.
- Willingness to accept the most effective role.
- Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
- Welcomes guest by greeting, answering questions, responding to requests.
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
- Establishes credit by verifying credit cards or obtaining cash.
- Directs guest to room by showing location on resort map.
- Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
- Maintains records by entering room and guest account data.
- Collects revenue by entering services and charges, computing bill, obtaining payment.
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
- Secures guest’s valuables by processing lost and found to the housekeeping department.
- Contributes to team effort by accomplishing related results as needed.
- Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
- High School Diploma or equivalent experience.
- Previous OPERA experience an asset.
- Lift up to 10 lbs.
- Sit and/or stand long periods.
How to Apply
Please forward an updated resume, indicating the position applied for to:
The Human Resources Department
Great Wolf Lodge
3950 Victoria Avenue
Niagara Falls, ON L2E 7M8
By Fax: 905-353-5626
Or by Email: email@example.com
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