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Part-time
 
Sep 4 2019

Guest Services Agent

Great Wolf Lodge, Anywhere
Posted by CERF Niagara

great-wolf-lodge

Job Description

Job Summary:

Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Duties:

  • Willingness to accept the most effective role.
  • Responsible for the promotion of a safe workplace which is achieved by understanding the obligations listed in the Occupational Health & Safety Act.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on resort map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Secures guest’s valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.

Qualifications:

  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma or equivalent experience.
  • Previous OPERA experience an asset.

Physical Requirements:

  • Lift up to 10 lbs.
  • Sit and/or stand long periods.

How to Apply

Please forward an updated resume, indicating the position applied for to:
The Human Resources Department
Great Wolf Lodge
3950 Victoria Avenue
Niagara Falls, ON L2E 7M8
By Fax: 905-353-5626

Or by Email: careers@greatwolfniagara.com

Job Categories: Customer Service. Job Types: Part-time. Salary: To be discussed. Job expires in 9 days.

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