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Aug 31 2020


Great Wolf Lodge, Anywhere
Posted by CERF Niagara


Job Description

The Spa Receptionist is responsible for operations of the reception area. They provide a professional and memorable guest experience.


  • Willingness to accept the most effective role;
  • Creates a positive impression as a representative of Elements Spa;
  • Maintain a professional, medically clean reception area and lounge. Maintain supplies of tea, citrus water, and fruit;
  • Responsible for operations of the reception area, checking guests in and out for treatments at the spa;
  • Has excellent knowledge of facility, treatments and services provided;
  • Takes reservations for guests in person, on the telephone and through e-mail requests;
  • Prints itineraries for therapists providing them with their daily retail goal. As well lets therapists know about service updates throughout the day;
  • Encourages treatment add-ons and consistently up sells reservations;
  • Educates clients on spa products and home care routines;
  • Successfully helps therapists meet retail quotas by “finishing” the basket method;
  • Process point of sale transactions, follows all cash-out procedures and has accountability for their own cash float;
  • Data entry and files health history forms;
  • Sells gift certificates;
  • Inform team members of the latest promotions;
  • Promotes feature spa promotions and special promotions throughout the year;
  • Performs confirmations calls as requested by guests;
  • Records and accounts for retail inventory if requested by management;
  • Performs daily opening and closing procedures;
  • Arranges mails and courier service, receives incoming deliveries;
  • Handles guest complaints and refers them to management team when necessary;
  • Participates in treatment and product training;
  • Maintains a medically clean workstation consistent with the standards of the Great Wolf Lodge;
  • Responsible for creating and submitting retail orders with management’s approval;
  • Charting staff retail goals.


  • Previous customer service experience;
  • Previous retail and cashier experience;
  • Knowledge of computer programs;
  • Previous spa or salon experience.

Core Values:

  • Respect
  • Integrity
  • Accountability
  • Competence
  • Teamwork

Physical Requirements:

  • Able to lift up to 25 pounds, bending, stretching, and able to stand for long periods of time.

Additional Requirements:

  • A completed police clearance is to be submitted if over the age of 18.

How to Apply

Please forward an updated resume, indicating the position applied for to:
The Human Resources Department
Great Wolf Lodge
3950 Victoria Avenue
Niagara Falls, ON L2E 7M8
By Fax: 905-353-5626
Or by E-mail:

Job Categories: Spa. Job Types: Part-time. Salary: To be discussed. Job expires in 2 days.

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