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Bilingual English / French CSR
NOTE : Cette offre d'emploi a expiré et peut ne plus être d'actualité !
Description de l'emploi
Topnotch Employment Services Inc. Job # 8945871
Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.
Primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs is resolved in a timely fashion.
The role includes some or all of the following key responsibilities:
- Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
- Fulfilling work satisfying customer expectations in a way that also complies with best practices
- Demonstrating empathy by listening attentively to customer concerns
- Maintaining high customer satisfaction ratings and service level.
- 1 year of experience in: Customer Service Delivery/Customer Contact Services
- Bilingual (French and English)
- High School Diploma or equivalent
What can you expect?
- Free onsite parking
- Spacious work stations with updated technology platforms and equipment
- Supportive environment to assist with individual success
- Complimentary coffee, tea and hot chocolate bar
- A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
- Employees are eligible for a bonus after completion of 6 weeks
Schedule: Hours of Operation:
Monday to Friday: 6 am to 10 pm
Saturday/Sunday: 9 am to 9 pm
Agents should be prepared to work evenings/weekends as day time shifts are not as plentiful.
Duration: 1 year contract (18/03/19 – 17/03/20)
Hourly Pay Rate: $18.00 per hour
To apply, please do one of the following:
- email your resume by email to mailto:resumes%20@%20topnotchemployment.com in Microsoft Word format – please put in the subject line “Bilingual CSR – Thorold Job # 8945871”
- fax your resume to 416-741-0069
- Attn: Recruiting Department – please put in the subject line “Bilingual CSR – Thorold Job # 8945871”
ONLY CANDIDATES WITH THE REQUIRED SKILLS, QUALIFICATIONS AND EXPERIENCE WILL BE CONTACTED.
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