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Temps plein
 
21 août 2017

Guest Services Supervisor

Great Wolf Lodge, Niagara Falls, Ontario, Canada
Posted by CERF Niagara

NOTE : Cette offre d'emploi a expiré et peut ne plus être d'actualité !

great-wolf-lodge

Description de l'emploi

Job Summary: Ensures that each front desk agent welcomes and registers guests, establishes credit, directs guests to room; relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables, assists with coaching and team morale.

Duties:

  • Willingness to accept the most effective role.
  • Oversees daily front desk operations and manages daily room inventory.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
  • Directs guest to room by showing location on hotel map.
  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges, computing bill, obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
  • Attends room or group meetings in the place of Front Office Manager when needed.
  • Secures guest’s valuables by processing lost and found to the housekeeping department.
  • Contributes to team effort by accomplishing related results as needed.
  • Is accessible for agents at the front desk.

Qualifications:

  • Designs the organization for optimal customer service.
  • Promotes excellence by providing superior service to each customer.
  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • College Diploma or equivalent experience.

Physical Requirements:

  • Lift up to 10 lbs., sit and/or stand long periods.

Comment postuler

Please forward an updated resume, indicating the position applied for to:
The Human Resources Department
Great Wolf Lodge
3950 Victoria Avenue
Niagara Falls, ON L2E 7M8
By Fax: 905-353-5626
Or by E-mail: nfrightfit@greatwolf.com

Catégories d'offres : Services aux visiteurs. Type d'emploi : Temps plein.

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